Omnichannel engagement; individualised customer experiences that prioritise privacy; and conversational commerce strategies that connect brands to customers are listed by Forbes as some of the top customer expe...
We don't do boring. We do high-impact customer engagement.
FoneWorx is a full-service customer engagement specialist providing brands, marketers and creative agencies with cutting-edge integrated campaign management services.
What does that mean? We connect brands to their customers through high-impact engagement that adds oomph to promotions, excitement to competitions, and stand-out appeal to campaigns. We don't do boring!
We’re innovative, imaginative and forward-thinking.
That’s why we were one of South Africa’s first-ever mobile marketing companies. We know what works and what doesn’t, and advise our clients accordingly.
We provide full turnkey solutions for advertising, promotional, direct marketing and CRM campaigns for pretty much every digital platform under the rainbow, all fully integrated to wow audiences.
As an accredited wireless application service provider (WASP), we revolutionise brands’ and agencies’ marketing efforts through these results-driven solutions.
Put brands in consumers' hands by using inbound and bulk outbound sms services for promotions and information purposes, and USSD services to directly engage consumers on their mobiles.
Personalise and automate real-time responses to customer queries, customer engagement as part of competitions, internal communications or lead generation using chatbots. Or crank it up a notch with chatbots on WhatsApp Business, Facebook Messenger, and branded websites and apps.
Encourage increased sales (and rewards for positive sales) among manufacturers' and brands' resellers and sales agents with channel incentives. We streamline the process of training resellers and agents, increasing their product knowledge. And make managing incentive rewards easy-peasy.
We take the hassle out of competitions by auditing winner selections and verifying prize allocations; delivering instant airtime or data prizes, digital vouchers and coupons; and handling physical prize storage and delivery.
Web, apps & games
Personalise the customer experience and encourage user engagement at every point in the customer journey, from single sign-up forms to more advanced tools like gamification, or use custom web-based and native apps solutions for high impact.
Create a digital customer engagement solution incorporating multiple technologies that's fully customised to your creative and customer needs.
Why work with us?
We’re a colourful, creative bunch that really gets the latest tech platforms and how to maximise them for use in impactful campaigns.
We’re a reliable outsourced partner with digital platforms (and extra hands!) that enable you to offer your clients even greater media options for new and existing campaigns.
We’re a specialist digital platform service provider and fulfilment partner capable of enhancing your customer engagement, and helping you to increase both your marketing efforts and your sales.
FoneWorx at a glance
We work the numbers so you don’t have to!
Whether it’s handling one campaign or many, one customer group or dozens, one competition or a fully integrated solution that drives customer engagement on multiple levels, we expertly handle it all.
Check out our numbers
Brands we have worked with
How do you get South Africans to vote 3.2 million times in a promotion that simultaneously drives brand awareness, loyalty and product sales? With a highly targeted campaign that remains firmly fixed on engagin...
Organisations with higher than average levels of employee engagement realise as much as 27%* higher profits, 50% higher sales, 50% higher customer loyalty levels, and 38% above-average productivity. In the same...