• The customer engagement specialist

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  • Engaged brands use digital competition and fufilment solutions 

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  • Engage directly with consumers on their mobiles

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We don't do boring. We do high-impact customer engagement.

FoneWorx is a full-service customer engagement specialist providing brands, marketers and creative agencies with cutting-edge integrated campaign management services.

What does that mean? We connect brands to their customers through high-impact engagement that adds oomph to promotions, excitement to competitions, and stand-out appeal to campaigns. We don't do boring!

We’re innovative, imaginative and forward-thinking.

That’s why we were one of South Africa’s first-ever mobile marketing companies. We know what works and what doesn’t, and advise our clients accordingly.

We provide full turnkey solutions for advertising, promotional, direct marketing and CRM campaigns for pretty much every digital platform under the rainbow, all fully integrated to wow audiences.

As an accredited wireless application service provider (WASP), we revolutionise brands’ and agencies’ marketing efforts through these results-driven solutions.

Our services


Mobile

Put brands in consumers' hands by using inbound and bulk outbound sms services for promotions and information purposes, and USSD services to directly engage consumers on their mobiles.


Chatbots

Personalise and automate real-time responses to customer queries, customer engagement as part of competitions, internal communications or lead generation using chatbots. Or crank it up a notch with chatbots on WhatsApp Business, Facebook Messenger, and branded websites and apps.


Channel incentives

Encourage increased sales (and rewards for positive sales) among manufacturers' and brands' resellers and sales agents with channel incentives. We streamline the process of training resellers and agents, increasing their product knowledge. And make managing incentive rewards easy-peasy.


Competitions

We take the hassle out of competitions by auditing winner selections and verifying prize allocations; delivering instant airtime or data prizes, digital vouchers and coupons; and handling physical prize storage and delivery.


Web, apps & games

Personalise the customer experience and encourage user engagement at every point in the customer journey, from single sign-up forms to more advanced tools like gamification, or use custom web-based and native apps solutions for high impact.


Bespoke campaigns

Create a digital customer engagement solution incorporating multiple technologies that's fully customised to your creative and customer needs.

Why work with us?

We’re a colourful, creative bunch that really gets the latest tech platforms and how to maximise them for use in impactful campaigns.

To agencies

We’re a reliable outsourced partner with digital platforms (and extra hands!) that enable you to offer your clients even greater media options for new and existing campaigns.

To brands

We’re a specialist digital platform service provider and fulfilment partner capable of enhancing your customer engagement, and helping you to increase both your marketing efforts and your sales.

FoneWorx at a glance

We work the numbers so you don’t have to!

Whether it’s handling one campaign or many, one customer group or dozens, one competition or a fully integrated solution that drives customer engagement on multiple levels, we expertly handle it all.

Check out our numbers

1000+

customers

5000+

campaigns

1 million

fulfilments

1 trillion

interactions

Brands we have worked with

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